Role Overview

Mumzworld is entering a new chapter of disciplined, profitable growth. We are sharpening our category focus, deepening customer relevance, and rebuilding our operational engine for scale, and our Marketplace is central to that journey.

The Graduate Management Trainee - Operations will play a hands-on role in building and scaling our Marketplace operations. The core focus of this role is vendor operations and vendor management: helping set up the structure, processes, and standards that allow our marketplace vendors to onboard smoothly, perform consistently, and deliver a great experience to our customers.

This is not a traditional graduate rotation. It is a mission-based build role for a highly analytical graduate who wants real ownership early in their career and is excited to build new capabilities from the ground up.

What You'll Be Doing

Marketplace Structure & Setup: Support the design and rollout of our marketplace operating model, including vendor onboarding flows, operating policies, service level agreements, and performance standards. Help define how vendors are segmented, supported, and governed as the marketplace scales.

Vendor Onboarding: Manage the end-to-end onboarding of new marketplace vendors, from documentation and compliance checks through to account setup, product listing, and go-live. Train vendors on our seller tools, processes, and quality standards so they are ready to trade from day one.

Vendor Management & Performance: Act as a key point of contact for marketplace vendors, building strong working relationships and resolving issues quickly. Track vendor performance against key metrics such as order fulfilment, on-time dispatch, cancellations, returns, and customer feedback, and run regular performance reviews and improvement plans.

Vendor Operations & Fulfilment: Coordinate day-to-day vendor operations, including order processing, stock availability, dispatch, and returns. Work closely with logistics and fulfilment teams to remove bottlenecks and ensure a reliable customer experience across marketplace orders.

Processes, SOPs & Reporting: Create SOPs, vendor playbooks, and operating guidelines that make marketplace operations scalable and consistent. Build dashboards and reports that give visibility of vendor health and marketplace performance, and identify opportunities to automate manual work.

Cross-Functional Collaboration: Partner with Category and Commercial teams on vendor acquisition and assortment, Finance on vendor payouts and reconciliations, Product and Technology on seller tools and systems, and Customer Experience on resolving vendor-related customer issues.

What You'll Need

Experience

The Foundation: 0–2 years of experience, including internships, graduate programs, or relevant project work.

The Background: Exposure to e-commerce, marketplaces, operations, supply chain, vendor or account management, or consulting is a plus, but not required.

The Track Record: Evidence of analytical problem-solving, ownership, and the ability to work with external partners or stakeholders, such as through internships, academic projects, case competitions, or initiatives you have built or led.

Qualification

Education: A strong academic background in Engineering, Computer Science, Economics, Business Analytics, Data, Supply Chain, or a related analytical field.

Analytical & Technical Capability: Strong working knowledge of Excel or Google Sheets and comfort working with data. Familiarity with SQL, BI or dashboarding tools, or e-commerce and marketplace platforms is a plus.

Language: Excellent communication skills in English. Fluency in Arabic is a strong advantage for working with regional vendors.

Mindset & Skills

Operational Excellence: Detail-oriented and metrics-driven, with a genuine interest in how strong operations drive customer satisfaction and business performance.

Builder Mentality: Energized by creating structure from scratch and comfortable operating in ambiguity.

Relationship Building: Confident working with external vendors and internal teams, with the ability to influence, negotiate, and resolve issues constructively.

Systems Thinking: Analytical and systems-oriented, with the ability to break down complex processes and redesign them for scale.

Leadership Attributes

Ownership & Accountability: Motivated by owning outcomes, taking initiative, and following through on what you commit to.

Continuous Learner: Seeks feedback, learns quickly, and applies new ideas and tools to improve results.

Why This Role Matters

Our Marketplace is a key lever for expanding our assortment and scaling profitably. By helping build a strong foundation for vendor operations and management, this role will directly shape the quality, reliability, and growth of the Mumzworld Marketplace.

This is a rare opportunity to take real ownership early in your career, work closely with vendors and cross-functional teams, and help build the marketplace structure of a fast-growing e-commerce business in the region.

Who You Are

You are an analytical, operationally minded graduate who is energized by building structure from scratch and comfortable operating in ambiguity.

You enjoy working with people, think in systems, and are motivated by ownership and accountability. You are excited to help build a marketplace that works brilliantly for vendors, customers, and the business.